Good start and bad ending - Customer Support Representative bei TP: Mitarbeiterbewertung

2.0
18. März 2025
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

- relocation package (first 2 months in a pretty good hotel, then moved to a flat in a good location with 10 other flatmates in the flat) - nice people at the same level working in the company - management of legal services with government after coming to a new country - pretty good work from home equipment - psychologists department available for workers on the floor

Kontras

- project management never finding solutions to workers problems; I couldn’t take a single day off because we were constantly understaffed, once we got enough people in the team, they started ramping us down and while I waited for a transfer, I still couldn’t get my vacations booked - irritating HR portal where you need to tick 30 different boxes in order to get yourself a day off - policy of clean desk being harsh and letting you have only transparent water bottle on the desk (need to tear down the etiquette), - being “punished” by management with “action forms” when you didn’t stick your face to the computer - 2 months before my fixed term contract was ending I was made assured that my contract will be extended; 2 weeks before my contract expiration I received an email saying that it’s extended, and then just one day after I received another email that it’s getting terminated - I reached to my team leader, he didn’t know why did this happen and later that day it turned out, that the project is getting rid of my language department of team and everybody is getting kicked out. However there was just me that had their contract ending at that time and I had 2 weeks to find myself a new place to live with no perspective for a new job, - career advisor and team leader did nothing for me to help me in this situation, after I got fired I started applying for jobs, it turned out that there are still positions in the company for people with my language, where I could’ve been easily transferred, however I cannot get rehired to the same company for period of 6 moths after contract termination

avatar
Reaktion von TP
11mo
We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you

Mehr Bewertungen zu TP entdecken

5.0
5. Juli 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Good company to get your license.

Kontras

Benefits aren't that affordable. Metric heavy

avatar
Reaktion von TP
1d
We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
3.0
16. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reaktion von TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle