Pros
You can work from home. Some of the immediate supervisors care about their employees.
Kontras
They pay minimum wage + commission but the goals you need to hit to earn commission are both unclear and constantly changing. You also get docked for your progress towards those goals for things that are completely out of your control, so getting any payment besides the minimum hourly wage is extremely difficult. They are terribly understaffed, so when work gets busy queues pile up and customers get mad and take it out on your. Upper management doesn't listen to anybody who actually works on the phones and are so detached from what we're doing that the "advice" they give to "help us succeed" is worse than useless. Upper management honestly does more harm than good. Their inclusivity training is terrible. Just awful. It doesn't teach anything actually useful and they've only JUST allowed people to use their preferred names and pronouns. They are constantly begging people to work overtime because they are so understaffed instead off just offering competitive wages and benefits. I've spoken about this with a number of employees - we are all much too stressed out by this job to work any extra hours.