management is absent WFM who only rely on you line data impossible to work in the office impossible to have hours of leave to recover impossible to have a human understanding of needs We can't even have human interactions with other colleagues. No chance of growth. if they could they would put a Robot with a whip who whips the agents. Not to mention the fact that you only have 5 minutes for physiological needs during 8 hours of work which goes against all the laws in the world not just the Portuguese ones. Who knows if the CEO of NetFLIX in 8 hours only goes to the bathroom for 5 minutes maximum