Poor Leadership - Senior Training and Quality Manager bei TP: Mitarbeiterbewertung

1.0
15. Feb. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Compensation was competitive (salary and benefits)

Kontras

People leave bad bosses. HR, Recruitment, Training and Quality direction lacks BPO experience in addition to not speaking proper English which made it very difficult for the person in that role to be successful to the point where she feels threatened by others with more experience in the BPO industry. Lacking confidence when starting in a new industry is completely normal and a good leader would naturally look for help amonst the peers as opposed to seeing them as a threat. Terrible experience having to report to a director who was always feeling attached, taking things personal and looking for ways to take credit that was not hers. This is unfortunately a true story.

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Reaktion von TP
11mo
Ficamos felizes em saber que você valoriza a opção de atuar em home office. Acreditamos que oferecer flexibilidade é um passo importante para o equilíbrio entre vida pessoal e profissional, e seguimos buscando maneiras de tornar essa experiência cada vez melhor. Ao mesmo tempo, lamentamos pelos desafios que você enfrentou com os equipamentos, o suporte de TI e o acesso ao RH. Sabemos o quanto esses pontos impactam diretamente a rotina de trabalho e a sensação de suporte e acolhimento. Seu feedback é valioso e reforça a importância de seguirmos investindo em infraestrutura, tecnologia e atendimento mais ágil e acessível, especialmente quando se trata de resolver questões administrativas. Agradecemos por ter dedicado seu tempo para nos ajudar a enxergar onde ainda podemos melhorar. Seguimos comprometidos em evoluir e construir um ambiente de trabalho mais eficiente, humano e acolhedor para todos.

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5.0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great leadership with excellent communication.

Kontras

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
9. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Kontras

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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