Pros
People I worked with were pretty cool. We are all in the same boat. So there does not seem to be a condescending theme amongst the Agents, trainers, and supervisors.
Kontras
They say that they promote from within. However, 2 accounts just ended and they put new hires, (people who had never worked here),over 50-80 experienced call center agents. Meanwhile, agents who were experienced are being furloughed for over a month, and put into an account that doesn't start training for 5-6 weeks. SO the new hires started immediately, and the agents who had been working here for months and years were forced to go 1-2 months without a paycheck. This make ZERO SENSE. Why train an entirely new workforce when you have people who have been there, done that, and force the people who were loyal to go look for work elsewhere. Horrible management. I mean it is literally absurd. I have no loyalty to this company after this. They dont care about me, I dont care about them. Plain and simple. I'll continue to collect a paycheck, but other than that I don't care. I'll continue to look for work elsewhere.