Pros
The working environment differs for each site. In Teleperformance Pasay MOA Branch, there's a lot of friendly and warm people around, working in four different account. The HR department is a family oriented type who takes consideration the value of family emergencies. The amenities are superb, giving agents and staffs a place to relax and unwind in sleeping quarter. A video arcade, billiard table, table tennis, big screens for movies and computers for online games and web surfing are also provided.Aside from that, unlimited coffees and tea for FREE. This are the reasons why some employees stay with them.
Kontras
The management in one account uses their position to promote their allies, giving the impression of "WHO KNOWS WHO" or also called " BACKER SYSTEM" Thus failing to promote those deserving one. Whoever goes against their will or challenge their decisions with good reasons are being castrated. Upper management keep changing and enforcing certain policies by whims without prior notice. Supervisors are forced to implement the rules immediately and at some point needs to manipulate their stats/ KPI in order to keep their job thus creating havoc in agents level. The company also overlooked the value of updated files and over-worked staff in HR department, resulting to dissatisfied employees being penalized,endorse and suspended unfairly due to invalid EAF points and disputes in salary for others. Unnecessary reports by several departments will then be made,, unjust treatment that could also lead to legal issues and a worn out management staff. A bad company reputation with bad publicity can hurt the company's image.
