Pros
You will meet some great people there. Some team leaders had good Craic and were fun to be around especially my own. To begin with, there were plenty of incentives and fun activities but it soon changed after 3-4 months. You can train in all lines of business and become and expert. You get paid more than the people who's worked there for over a year.
Kontras
New starters were getting more pay than the advisors showing them the ropes. Lack of Incentives Lack of bonuses Lack of promotion Awful shift patterns Awful management Constantly monitored by real time managers and team leaders. Marking criteria for calls by quality members is so bad please be beware.. You will fail very easily. Script like call answering with no option to speak as your true self. Promotion to senior advisor wasn't worth the hassle and the stress. Avoid at all costs. You were trained in all areas of the business and became "expendable" No decent pay rise. Between 1-5%. What really annoyed me the most was how you were promoted. Your face had to fit the role rather than how long you worked there. When you were promoted, if lucky, you'd be on a probation period of 3 months and would be required to go back on the phones at a moments notice. Veteran advisors like myself were treated so badly by management. We were just another advisor like everyone else and if they wanted rid, they would. I hate the way they expect you to speak like a robot with the infamous triple a's. I left because I was unhappy with the entire job. You never felt appreciated, nor was the job worth working for.
