Customer Service Representative - Customer Service Representative bei TD: Mitarbeiterbewertung

1.0
6. Mai 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

- Co-workers - Fast career progression if you can exceed sales goals (however if you start in retail don't expect to head to corporate anytime soon) - Decent pay for post-secondary students - Introduces you to the financial world

Kontras

Pretty much everything else: - Extremely unrealistic sales goals with a lot of pressure to meet them or be hounded day and night by management and be professionally "coached" - Some extremely rude customers but that's to be expected of any retail job - especially one in which you are handling people's money - Insufficient training : you get one day of "orientation" and you are to be taught everything else in-branch but what ends up happening is that you are thrown to the wolves immediately. Branches are usually extremely busy and understaffed so there is no one to get help from without having the customer wait 10-15 mins extra - and that creates its own problems. - Micro-management: your every move is looked upon by the managers present and your sales are tallied every hour to make sure that you meet the *very* high goals

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5.0
14. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Kontras

Work / life balance (although somewhat unavoidable in this industry)

1.0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Wish there was some to share.

Kontras

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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