Pros
The need to build TD into a major player in world financial markets prompted the Bank to acquire Waterhouse Investor Services Inc. in 1996 (and in a stroke more than double its size as a discount broker). The $8 billion purchase of Canada Trust was completed in 1999 and the merger took effect in February 2000.
Kontras
The 1990s saw TD responding swiftly to the challenges of the internet and leading the way in e-banking. In 1996 the Bank’s web site was created and TD Access: PC was launched, North America’s first fully integrated banking and brokerage PC package. In 1998 Web Access was introduced and within a year e-banking services were available to a growing number of customers internationally. By the 21st century, the Bank had positioned itself as a multi-channel e-commerce company.