Pros
-Working remote -Met some good people (even though my experience was bad.)
Kontras
I will talk about the job itself & the managers. Managers : I will start with my reason to why I left. I left because of 2 managers who came from TD Insurance to credit card. (Team Manager JV & Group Manager DJ) but my main issue was more with my Team Manager JV. They are most likely still the current managers of credit card as of today as i'm writing this. He was so bad at the job compared to other TM's that he could not keep up with us & as a matter of fact he would not have been able to do our job either. He made the best team of credit card so miserable. That's where I also put some blame on the GM because he knew how he was & still left him to step on us like nothing ! This TM needed us more than we needed him, that's how bad he was! Till this day I still think he's the reason why I was not able to change department, I could not trust him & so many did not trust him either which is why I had to reach out to other people to see if I could change department without his consent being needed but it was too hard so I left. We would have coaching's that would last 1 hour to maybe 2 hours but they are suppose to last minimum 30 minutes to maybe 45 minutes but this TM would not let go of you as long as you did not agree to his tactics on how to take calls & give advice to clients which by the way made absolutely no sense ! It was litteraly tactics that could set you up for failure !! He did not understand the job at all & neither our products. After being here for a year, you would at least think he made the effort to understand his job but he did not at all. Till this day I do not know how he became a Team Manager, he has no leadership at all ! He was not well equipped to effectively support or guide the team. I often found that I could not rely on him for assistance or direction when challenges arose. Despite consistently being told to continue doing good work and that opportunities would come, I felt that my efforts were not leading to meaningful progress. Eventually, this left me feeling discouraged and stuck in place, which took a toll on my mental and overall experience. Last thing that happened to make it even worse ! Is that I did not get my final pay because apparently I took more vacations than I should had. Now I may have messed up on not paying attention to that detail but as a TM he was supposed to verify my vacations before approving it. I even asked him for help about this at the time I wanted to take my vacations. Now because of this HR took money directly from my bank account on top of me not getting my final pay. The job : When I entered this department they sell you this idea that credit card is the best place to start with to expend yourself to other department's. So for the first year you work hard thinking that you will get out of the call center & get off the phones which was my personal goal. But when the time came for me to apply elsewhere (internally) after my one year, I reached for help, I would either get ghosted with no answer of what happened with my application or would get ghosted by the hiring managers that I would send a message on Teams to understand what's going on. They'll even tell you to reach out to the group manager or any team manager to understand the roles before applying. Now I understand they are busy but getting ghosted while you want to advance in your carreer is ridicilous. They will also tell you to not apply everywhere to multiple different department's because it looks bad. Now I understand the point of view of this but it sucks when the department that you wish to apply to only hires maybe once a year or never. So it's like asking me to stay stuck where I am & wait another year. There is no structure for you to have help in order to get where you want. You have to network internally like crazy just to maybe have eyes on you. At some point you don't put the same efforts anymore because why work so hard for no results. My overall experience for 2 years in a call center credit card made my mental health took a hit. The calls can get stressing a lot, you don't even have time to drink water properly, 20 seconds between calls is really short. The micromanagement was really intense it felt like you could not breathe at all.