Pros
Good Learning Environment (for Freshers & Juniors) Offers hands-on experience in areas like PCI compliance, IT support, and customer service. Many entry-level employees mention it's a good place to start a career and gain foundational technical skills. “Good for freshers to learn and grow” is a recurring theme. Supportive Team (in Some Departments) Some teams, especially in tech support and training, are described as friendly and cooperative. “Helpful colleagues” and “supportive environment” are often cited in positive reviews. Exposure to International Clients Employees sometimes get to interact with global clients, especially in support or compliance roles. Offers exposure to standards like PCI DSS, which is useful for future roles. Flexible Work Options (in Some Roles) Some employees mention hybrid/remote work options post-COVID, depending on the team and manager. Fast-Paced Work Environment Employees learn to handle pressure and targets, which builds endurance and time-management skills. Good for those looking to build resilience early in their careers. Internal Job Changes Possible A few employees reported that internal movement to different departments (e.g., from support to compliance) is possible after some tenure.
Kontras
Low Salaries and Poor Pay Progression Multiple reviews mention consistently low pay, particularly for experienced hires, with little to no annual salary increases. trustburn.com +11 glassdoor.co.in +11 ambitionbox.com +11 ie.indeed.com +7 glassdoor.co.in +7 in.indeed.com +7 One review bluntly states: "Salary is very low, no additional benefits." glassdoor.co.in +1 in.indeed.com +1 Weak Management and Nepotism Recurring comments about poor leadership—“poor management,” favoritism, and a “family-run” feel where promotions depend on connections rather than merit. ie.indeed.com +6 glassdoor.co.in +6 ph.indeed.com +6 For example: “The nepotism is absolutely shocking” and “management very poor.” glassdoor.com Toxic or Cliquey Culture Employees report a clique-heavy environment where advancement often depends on being part of the “in-group.” trustburn.com +12 glassdoor.co.in +12 glassdoor.ie +12 Comments include: “Very clicky,” and “only those within a certain clique” get recognition. glassdoor.co.in +6 glassdoor.co.in +6 glassdoor.co.in +6 High Pressure and Unrealistic Targets In sales and PCI teams, targets are seen as unattainable, with manipulative metrics used to deny bonuses. ph.indeed.com +4 glassdoor.com +4 ie.indeed.com +4 One person said: “Vampiric target‑based systems… impossible … screw you out of your sales bonuses.” glassdoor.com Poor Benefits, Communication & Job Security Lack of clear benefit packages (e.g., unpaid pensions, inconsistent allowances). Some mention no formal health plans. glassdoor.co.in +9 glassdoor.com +9 ph.indeed.com +9 Communication across departments is weak, especially during organizational changes or mergers. glassdoor.co.in +10 glassdoor.co.in +10 ph.indeed.com +10 Reports of high turnover, seasonal hiring/firing, and low job security (“hire and fire culture”). glassdoor.co.in