Pros
Benefits are still relatively good.
Kontras
Syntellis is paying the price for having hired the worst CEO I have worked under. He may have been fired close to a year ago, but the damage he left behind is lasting. And we have some awful managers who aren’t leaders and have no vision. They’re a bunch of corporate hacks content with patting each other’s backs while we deal with their conflicting messages, platitudes, frustrated customers, and an outsized employee mass exit that HR denies ever took place. A lot of the vertical software is old and disjointed. It’s functional, but complex, rigid and cryptic to learn, expensive to implement, with multiple, diverse UIs that do not synchronize without a lot of manual intervention. Some of the newer higher ed stuff is nice, but that vertical is struggling. The banking partnership is on life support and our talent has left. Healthcare is the biggest vertical, and their newer stuff looks better on the surface, but is effectively a remake of their legacy change products. Recreating the same disconnected, incomplete set of features and functions with newer tech is a weird plan. But since the same people who ran change into the ground are now running Syntellis, it’s all but over. What we still need is market oriented leadership that understand present and future challenges.