Would rate 0 stars if I could - Tier II Technical Support bei Sutherland: Mitarbeiterbewertung

1.0
25. Mai 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

There are no pros the company is terrible and treats employees like numbers. They don’t care at all and want you to live under their thumb.

Kontras

Everything. Here’s an example. My grandmother passed away and I went to go to her funeral and visit relatives. The entire time I was gone they called me asking where I was even though I told them prior to leaving. They told me that I had to call in every day I’m not there even though I told them how long I was gone for. They continued calling and threatened me. I gave them all information prior to leaving. I’m not a slave and will not be treated as one. Also they lie about time between calls and schedules are based on “performance” but it has nothing to do with helping the customer it has to do with the dumbest made up performance rules ever. They take advantage of foreigners that don’t know their rights (in native to Canada but a lot of Indians work there and they take advantage of the fact they don’t know Canadian labour laws. The pay for the work and training required to do the job is laughable. I can go on and on.

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Reaktion von Sutherland
3y
Thank you for your detailed review and and we're sorry to hear about your experience.

Mehr Bewertungen zu Sutherland entdecken

5.0
21. Mai 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Kontras

Benefit plans are expensive if you have any dependents on the plan.

1
3.0
3. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I worked with Sutherland for five years, and one of the main benefits was the ability to work from home. During my first campaign, the manager and certain account managers were great to work with—they listened, showed genuine concern for employees, and were supportive. Even when the company experienced cutbacks due to losing contracts, they often made an effort to transfer employees to other programs so they could remain employed.

Kontras

Some individuals within the company can be difficult to work with at times. The pay is lower than expected for the workload, and raises during work anniversaries are often minimal or difficult to obtain. In some cases, increases may only be a few cents. Job security can also be uncertain due to contract changes, and positions are not always guaranteed long-term. Additionally, concerns raised by employees are not always addressed as effectively as they could be. Overall, I would consider working with the company again if needed, but I would view it more as a temporary job rather than a long-term career opportunity—it provides a paycheck, but may not offer strong growth or stability.

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