Beware - Former Supervisor (8 years) - Call Center Supervisor bei Support.com: Mitarbeiterbewertung

1.0
2. Aug. 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

No commute, the front-line victims.

Kontras

If you simply need a job to make a few quick bucks, get into the training, and then resign. (Its about 4-6 weeks). Believe me, after eight years of dedicated service, hard-work (50-60 hours per week at times), and empty promises, this is a dead end job, no matter the position. SDC has been through many management changes (up to and including at the C-Level) and it seems only to get worse. Their business model (churn and burn) is an absolute, abject failure. From massive layoffs, to a continuous stream of empty promises, outright lies, and utterly unqualified down-chain management, any position here is soul-crushing and demeaning, eventually. SDC comes across with all kinds of great sounding things at the beginning, all kinds of talk about their culture (dog-eat-dog), etc., do not believe a word of it. Do not be a victim of this organization. One will never get a raise, never. And eventually they will tell you that and try to use some bonus scheme that is a farce. In fact, over the years they have re-tooled their bonus program and every one is a fail, and very few earn it, and its a drop in the bucket. This organization will wear one out and suck one dry then throw one out the backdoor. They absolutely have no care for their employees, despite all their glorious claims. Why did I stay you ask? Faith and believing the lies. I continued to try to believe that if I worked hard, and carried the company line (the lies) , compromising my personal ethics, that it would "pay off". Again, do not be fooled - not for any job they have open. I've seen them dump people at all levels for no apparent reason. Also, the economics just will not work - the margins are so razor thin, they cannot give one a raise. Jobs being shipped off-shore in attempts to compensate for this have become more and more frequent and necessary. I watched the stock plummet from a high of roughly $7.00 and change (several years ago..2010, approx - you can research), to essentially a penny stock. They had a hostile takeover recently and maneuvered to get the stock off the penny-stock board and I believe its back up a tad presently. It will never be back to that highest mark, and Id take that to the bank. They paid me in stock options for bonuses at one time, and with the plummeting value, well... bust. Honestly, I cannot believe this org remains alive. And don't even let me get started on their "HR" Department. Laughable, to say the least. They will change policy on a dime to fit their agenda at a given moment and employee treatment is worse-case disparate. They have also been subject to any number of labor disputes, lawsuits, and other legal and regulatory adverse actions. (They are on the cusp of another, actually! Hint!) Finally, as to the positive comments here, there are one of two possibilities: 1. (most likely in most cases) they have been written by HR folks, or internal management - I've seen it done and know its done. Not surprising. Its part of the true culture there; 2. Some poor unaware desperate individual (usually inexperienced and young, or blinded by the work-from-home aspect) nodding and carrying the water as it were, in classic, nodding, bovine agreement, will sing their praises until they learn the truth otherwise. Of course newly employed people will typically look for the positive, and discount the negative ("all jobs have their downsides") in hopes of a real future. Again, do not be fooled; do not be deceived. Finally, supervisors, and mid-level managers, etc., are simply drones who have sold their soul and ethics to keep a low-paying job, and have so much on their plates it is impossible to do their job or to be of any assistance to anyone, beyond regurgitating some policy, practice, or expectation. The metrics: after all this time, they still haven't figured it out and I am convinced they never will. Your metrics will be used to hammer you over the head, in simple summary. If you have any respect for yourself, or any real career ambitions, or are any kind of professional worth your salt, don't do it. Just don't do it, no matter the temptation and promises. You will absolutely rue the day you engaged with SDC and their inept management. Go anywhere else, at any cost. Best of luck in your job searches, and I hope that I have been of assistance in helping you eliminate at least one you absolutely want to avoid. Cheers!

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5.0
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Geschäftsprognose

Pros

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Kontras

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4.0
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CEO-Befürwortung
Geschäftsprognose

Pros

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Kontras

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