Pros
State Farm offers a great opportunity to train and learn the necessary skills to be successful in this position. They are very effective at teaching employees how to read and understand the insurance policy and coverages. The schools also effectively teach scoping and estimating skills.
Kontras
Senior management is out of touch with the needs of front line employees. They need to spend more time talking with employees in a neutral environment to understand the issues that effect the frontline employees work and home life. Further, like most companies I assume the belt has been tightened to the point where employees feel really pinched by all of the policy changes that have effected them over the past 5 years. Employee's raises are very low compared to what they have been in the past. State Farm needs to return to its family environment within the company in how the company interacts with employees. It has lost way in how it deals with employees.