Pros
Friendships made with coworkers. Secure building.
Kontras
This company has driven me to contemplating suicide with the amount of stress and anxiety it brings. The position is marketed as a claims center position but it’s simply a call center. The calls received are back to back all day. Once the call is finished you’re expected to write detailed notes regarding the calls and the next steps needed. This is called “wrap.” Management expects you to be as detailed as possible but if you take too long you’ll end up on a report and can possibly be fired. There is a report for everything. They plan your day out minute by minute and if not followed exactly you’ll end up on another report which can get you fired. The amount of micromanagement should be illegal. I have had multiple anxiety attacks from the pressure put on by management. Customers are very rude & management is not helpful. They expect you to give and give and give and give without offering any incentives in return. Other companies pay much more for the same position. There are times where you’ll have to answer phone calls for 4 hours straight with only a 45 minute lunch break. We accrue less than 6 hours of PTO biweekly meaning it takes A MONTH to gain ONE day of PTO. You’re expected to work tasks in between phone calls which are counted and posted publicly but it’s impossible to complete anything when phone calls come in 2 seconds after ending the first one. They have started using bots to complete a lot of the busy work but still expect you to get to the work before the bots do which is impossible. I requested stress leave from the advice of management because of anxiety attacks after calls and State Farm acknowledged my doctors notes about condition and denied my leave because “the job-related stress would still be there once I returned from my leave.” I am completely done with this company. I have nothing left to give.