Pros
To be able to work at home! Govt paid Holidays!
Kontras
Plenty...#1 Hurting people call in for genuine assistance: CSR basically acts as a receptionist who can provide very little help except by the grace of those of us who care. We encounter people screaming at us and crying profusely with little or know assistance rather than read lines and lines of a BS script. No resolve here. Fine line as to what can be really be transferred; Hurting American People needing answers and this is where our tax dollars are going! I earnestly tried to help people get answers and give them a glimmer of hope. I was terminated... an employee that came to work on time and never missed a scheduled day and desperately wanted to help every caller. I was told that I had 5 failed calls over I think 90 days while taking a hundred or so calls a day. Failed means did not dispense BS to hurting people and in fact transferred these calls in hopes someone would look at record and finally do something for callers who had waited more than a year! Don't even ask what potential suicide protocol is if a caller expresses the desire...and yes they do sometimes! My heart hurts for everyone who has to call thru this agency! Literally no help for employees either but dispense our total BS or out!!! I wish more people would ban together and form a class action suit!!!