Pros
* Friendly and supportive working environment with a great team culture.
* Fantastic colleagues who made coming to work enjoyable every day.
* Strong leadership and management support from my Team Leader and Manager.
* Good earning potential and opportunities to develop sales skills.
* The sales process was generally straightforward and easy to learn.
* Rewarding role helping customers find vehicles that suited their needs and circumstances.
* Fast-paced environment that helped build confidence, communication, and negotiation skills.
Kontras
* After being relocated to the Central London branch, the role became heavily phone-based, which reduced the face-to-face interaction with customers.
* Building trust and rapport with customers over the phone was more challenging than meeting them in person.
* Customers I had nurtured and booked into the Cricklewood showroom were often handed over to another salesperson, which could sometimes disrupt the relationship and trust that had already been established.
* Vehicle aftercare and customer service processes could be improved, particularly when dealing with post-sale issues.
* Customer cancellations could be frustrating after investing significant time into building relationships and securing appointments.