Pros
Most people there during my tenure (with the company and outside of it) were understanding and loved to help out each other where they could as they knew just how strenuous things could be.
Kontras
Some people were not consistent with work, and it fell on more responsible parties to pick up their slack consistently. Calls were just checking boxes and not back and forth conversations to some, this led to the issue I shared above. Some days were just 8+ hours of back-to-back phone calls; staffing did not stretch far enough and new staff was not recruited nearly enough as the training process is long.