Pros
Good pay and work life balance
Kontras
Cloud/Technical Support Engineering 1. Limited Technical Growth: Despite years of experience, your technical knowledge may lag behind that of a skilled engineering graduate. This role often focuses more on customer communication, email tone, and grammar, rather than deepening your technical expertise. 2. Routine Work: The role primarily revolves around handling support cases, meeting key performance indicators (KPIs), and completing daily tasks without significant technical challenges or long-term growth. 3. Not Ideal for Aspiring Engineers: If you’re looking to advance in cloud computing, engineering, or pursue a more technically in-depth role, this position may not align with your career goals.