Pros
Remote unless you live near the Plano office. Then you are in once per week.
Kontras
This is lengthy, but if you’re considering working here, it’s worth reading. Just like when you’re making a major purchase, it’s important to look at both positive and negative reviews. Positive reviews can sometimes be influenced; negative reviews often reflect the real day‑to‑day experience. My goal is to help you think carefully about whether the trade‑offs are worth it. It’s noticeable that several honest reviews that used to be posted are no longer visible, while newer positive reviews appear to be written to balance the ratings. There is a reason this company is constantly hiring: they are backfilling the steady stream of people who leave. Employees don’t walk away from a job for no reason, and here, the biggest reason is the leadership culture. In my experience, the environment was the most toxic I’ve ever encountered. Leadership was cliquey, unprofessional, and quick to criticize while offering no real support. You’re expected to work around the clock because turnover is so high that the remaining employees are drowning in work. There is little to no training, yet you’re assigned tasks without guidance and then spoken to in a demeaning way if your decisions don’t match leadership’s "unspoken" expectations. Work-life balance is nonexistent. Late‑night messages, weekend demands, and pressure to respond immediately are treated as normal. PTO is frowned upon, and benefits fall below industry standards. Associates are treated differently based on salary level, and morale is extremely low. I didn’t meet a single non‑leadership employee who felt satisfied or supported. Because people don’t stay long, the workload piles up and turnaround times for customers suffer. New hires are brought in quickly, but the training is so limited that they’re set up to struggle. At times, the team was so far behind that old work had to be recycled just to keep up appearances. When things go wrong, leadership tends to place blame rather than use the moment as a mentoring or teaching opportunity. There is nothing worse than leaving a job where you genuinely enjoy the work but cannot tolerate the environment. True leaders motivate; they don’t monitor, micromanage, or demean. The only motivation this environment provides is motivation to look for another job. Leadership is often too busy to meet with their teams, and you’re told meetings will “need to wait until next month.” Or, when they are able to meet at your scheduled time, they are late and need to leave early, therefore you never get enough time with your direct leader to talk through updates. A leader who doesn’t make time for their team creates a team that is actively looking for other opportunities. Micromanagement is common because leadership does not trust employees, and that lack of trust erodes confidence and morale. People don’t quit jobs; they quit bad leadership. Toxic leadership destroys culture. Value yourself enough to choose a workplace that values you in return. This environment took a toll on my mental well‑being: poor sleep, poor diet, constant stress, and a gradual erosion of self‑worth. It’s simply not healthy. If you value a healthy culture, reasonable hours, respect, or true leadership, take a very close look before accepting a role here. High turnover doesn’t happen by accident; it’s a symptom of deeper issues that remain unaddressed. The leadership team is not made up of people who prioritize empathy or well‑being, and they often seem to thrive on watching others struggle.