Pros
The Atlanta team is amazing. The other rental agents are very friendly and work together well while maintaining professionalism. The branch manager is a very hard worker and truly goes the extra mile to motivate his team and create such a professional and well-oiled machine. The staff in the garage works very hard and communicates with the counter well. Overall, each part of the team, from the branch/fleet managers to the garage and counter, is very influential and create a fun yet hard-working environment. Because the company is so new to the US, there is a lot of room for growth. Promotions come quickly to those who deserve them and there is instant gratification of the impact that you can have on the company with hard work and customer service skills.
Kontras
The hours can be long and the shifts can be inconsistent. You work mornings, nights, weekends, and holidays since we are open 24/7. With those hours of operation, the changes in the schedule and working holidays is to be expected, but the branch manager does a very good job of being fair with the schedule. The cars we have vs. reservations in place don't always match up, so it is hard to keep people happy if you don't have what they want. On the bright side, it's great to make people happy with complimentary upgrades or discounts on upgrades that they wouldn't know we have otherwise.
