26. Juni 2017
Reaktion von Sixt
8yThank you for your review. We are concerned regarding your feedback.
We provide expansive training for our managers and continuous feedback and coaching for them on a regular basis. Our most senior managers are the head of our airport locations and have tenure with Sixt. We have confidence that their direction and management style reflects the companies core values and trust that they facilitate an environment that is challenging but rewarding for all of our employees.
As a Rental Sales Agent there are goals and expectations for sales and customer service. The training process is so extensive that we have weeks of training initially, refresher training every 3-6 months, as well as daily/weekly coaching with your Regional Sales Performance Manager. Through all of this, our RSA's will have the tools necessary to offer the greatest options to our customers based off of their needs. We have zero tolerance for dishonesty form our agents and do not promote this behavior. We encourage you to make your own decisions at the counter and work with your customer as far as pricing. The role is very flexible. Of course, with the entire industry there are times were we may not have a specific vehicle a customer desires due to seasonality, late returns, damaged vehicles, etc. As a result we are able to find alternatives for our customers, especially at an airport location with a large fleet to choose from.
If you have additional concerns that you would like to discuss our team would like to speak further. You can reach us at 954-874-1793.