Pros
-Can work at any time, for as long as you want. -AMAZING support. -Get to help customers in real, tangible ways. (Rewarding!) -Friendly and accessible leadership. -Generous appreciation gifts from the company with milestones. -Can work from anywhere on my laptop with internet access (home, travel, etc!) -Lots of encouragement. -Good pay if you are efficient (paid per ticket). -Enjoyable problem-solving. -CEO Adam Grace is friendly, approachable, and involved. -Leadership takes suggestions from Experts and Specialists into account in creating new helpful features.
Kontras
-Some business partners can have difficult tickets and flows, which take more time, BUT it does balance with some very easy ones so that the rate of work evens out! -Chats can take a little longer than emails, which can impact pay rate, but as you become more familiar they are easier and faster, balancing it out.