Pros
* Good and steady pay: I was able to start with $15.10 an hour. My paychecks are consistent. * Good community: Though it's small, it's very tight knit and you connect with your coworkers easily. * Somewhat Flexible/Predictable Schedule: You may have to work your Supervisors hours at first but if that doesn't work for you, you can let them know and they'll adjust your schedule to best fit your needs. * Incentives/Bonus's: They'll have power hours where you earn extra money just for scheduling appointments. They'll also have incentives for working your full 40 hours, which is nice. * Remote Potential
Kontras
* Heavy focus on numbers as opposed to quality, plus micromanagement. * Under-stimulating work, it's very boring due to the amount of downtime because of VMS and hang ups. * Occasional hostility from members. * Random call distribution + recycled calls, which leads to inconsistent results. * Limited autonomy: can't read, write, or listen to music while on the phones, despite the under-stimulating work. You have a lot of downtime but can't do anything with it. You do risk getting in trouble for being on tabs that are not work-related. * False promises: For me personally, they promised a lot during the interview and online (WFH, OT) but failed to mention that you need to qualify for those benefits or need to be approved. * If you clock in at one time but aren't on the phones yet, they may change your clock in time so that your production hours look good. Otherwise, you risk getting in trouble for times you're not on the phones outside of breaks or lunch, even if you're using the bathroom (something they told me personally was not covered).