Pros
With the exception of some agents who have become jaded through their experience with Pole to Win, most of the agents are really cool people that you connect with right away.
Kontras
Without a doubt, the worst, most dysfunctional employer I have ever had. You are thrown into an overly complex system without the resources to succeed, where you will be issued demerits for very minor things, including doing your job in the exact way that you have been instructed to do so, all for less wage than you would if you were stocking shelves or busing tables. You are instructed to lie to and get rid of customers, because they are unilaterally deemed deplorable. The goal is not to actually resolve issues, but instead to deny and form respond to as many people as possible.