Used to be a great company, before it was sold to Brentwood associates - Mitarbeiter (anonym) bei Service Management Group: Mitarbeiterbewertung

Thank you for this feedback. As an experience management provider, it’s always disappointing to hear when a team member has had or is having a bad experience. We are admittedly driving a lot of change at SMG, which isn’t going to suit everyone. SMG was founder led for 31 years, and while we acknowledge its rich history, a transformation with new investment is needed to drive the software innovation that will help the company grow by attracting and retaining great customers. This transformation will bring much-needed improvement to our infrastructure and internal apps and tooling, as well as numerous other productivity gains as we pivot to become a high-growth software company. We are in the midst of a cultural transition as we move to a remote first model, something we’ve heard many employees want as they value the flexibility and productivity they’ve gained the past two years working remotely. We do still value in-person collaboration and will soon be establishing a new collaboration space for our employees to leverage for team connection and bringing balance when they need a day working alongside others or some place other than their home. And in regard to bonuses, we converted staff bonuses to salary increases at an equal rate to give employees more reliability in earnings at a time of inflation. Change is hard, but businesses often must transition to achieve growth, and we’ll work harder to bring our employees along with the change.