While Service Express started out as an amazing company to work for, they have taken a very different direction in recent years. What stood out to me as a "Pro" when first joining was the companies commitment to helping employees achieve their personal, professional, and financial goals. This outlook has shifted drastically in recent years and it feels more like rhetoric than a truly built purpose.
Kontras
Inability to work remote, reduced transparency from management, quotas are raised every year while compensation is lowered.
Reaktion von Service Express
2y
We value your feedback and are sorry your experiences haven't remained consistent during your time at Service Express. We regret that changes in remote work, quotas and compensation have created a disconnect from what you once drew you into the company. We acknowledge there are always areas for improvement and are dedicated to hearing and collecting feedback to make the necessary adjustments. Thank you again for sharing your thoughts with us. If you have any other feedback, please reach out to hr@serviceexpress.com.
Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful.
The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,
Kontras
There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.