I appreciate you taking the time to share this review. I’m glad you enjoy working closely with your fellow associates, and you find value in our PTO program. I acknowledge that claims loads can fluctuate, which is why we regularly review them to help ensure our representatives have the time and resources they need to manage our customers’ claims while experiencing a positive work/life balance. I’m a strong believer in professional development, and in the claims team we have many opportunities to grow. In fact, most of our promotional opportunities are filled by internal candidates. I encourage you to discuss your workload concerns—along with career advancement opportunities—with your manager. Thank you again for providing your feedback.
Michele Dufresne – Chief Claims Officer
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits.
Javier Sotelo – Senior Director of Talent
Multiple office locations across the country
Hybrid system for those that like to be in office
Kontras
Poor communication
Low pay compared to other industry positions
Software is old and outdated
Positions that are typically salary are hourly based
Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left
Hybrid or in office is required, no option for full remote
If you happen to be full remote, there is no upward mobility possible for you, period.
Excessive workload
Not very good benefits