Pros
None that I can think of.
Kontras
High staff rotation, low, very low pay, commission structure changes every time the company needs it to, communication is non existent, Team Leaders think that they are in some sort of mine and that the call agents are they're workers, the way people is treated there is not even humane. Having to ask for permission to go to get water, to go to the bathroom, to stand up in order to stretch the legs. Being on the phones all day long stressful after stressful call, Employees are seen only as machines and we are good until stop producing. There's no training, no real training, everything is learned on the go. Compliance is everyday harder, seems that everything is designed and set for the call agents to fail. Facilities are extremely poor, from the cafeteria to the bathrooms, there's two cleaning ladies for a massive building, desks get clean once every 3/4 weeks. It's genuinely shameful to be running a company in those conditions. Little AC in summer, little heating in winter, everyone sits there with their jackets on. No flexible hours, no flexible permits of any kind. Whenever you have a complaint and you go to your supervisor or even to HR, your complaint is heard and then dismissed.