Pros
The people were the best part of SI.
Reactive workloads mean you're working on different items each day (but many recurring issues).
Kontras
I held many positions in my time at SI, all of them suffered from a lack of definition and direction.
Below market salaries, and internal position changes overlooked if the employee has key skills that are difficult to replace.
High workloads to the helpdesk dismissed as 'a temporary rise' when the underlying issue was the product quality resulting in higher volume of tickets.
Changing goalposts - already tight SLAs on the helpdesk were reduced further and blame placed on the employees for not meeting said deadlines without SI brining in additional or more experienced employees and no changes to escalation structures for a long period after the SLA changes.
Negative feedback in annual employee surveys is not addressed or drilled into.
HR appears to have a KPI for Glassdoor review scores - At the time of writing, July 2024, there is no application support engineer with 8 years experience working at SI, and if the 5* review from the non-existent employee changes or is removed, I'll let you draw your own conclusions.
Exit interviews don't care to find out why you're leaving, only if you're willing to stay and settle for a wage match. If not, there's nothing done to find out what could be improved.
Favouritism is ripe in the company; you might have an alright time if you're in Dev, but not any other department.