Pros
- Nice office - Gives back (charity, diversity) - Great team members
Kontras
- Boarder line toxic culture stemming from above. They don't see it and will deny as they refuse to listen or learn. Instead staff vote with their feet hence high turnover rates - Values are not practiced. Need to lead by example to gain the respect they demand. - Product does not live up to the hype. Delayed product enhancements and outdated features which customers are frustrated with. - Little to no customer success support for smaller customers. Cost of support is a higher priority than customer satisfaction, hence poor retention and growth rates - They hire experienced people but just want them to do what their told. Not interested in listening, learning, improving, evolving or empowering... - Customer Success, in effect, runs the company and do not (or do not know how to) partner with sales. It doesn't matter what sale (new or renew) has occurred they will slant it to be a Customer Success win. CS are a silo and alienate themselves from other teams but don't see it and will deny it.