Pros
Current employees are great, some of the management is great to work with. The farm party and Christmas parties are great. They also have a decent gym you can use for free.
Kontras
Where do I begin * The management tend to micro-manage their employees all the time. I.E.: Aux times are monitored strictly, they will assign many tickets to you, They will ask you to stop your troubleshooting and answer a call, SLA is hard to meet. * They can take anybody off the street with Customer Service experience and teach them the job. People with IT experience are less valued in CS. * Most of the products are proprietary, so if you want to grow a career in IT this is not the place to do it, unless you work in the IS department. * The raises are very minimal, or some years non-existent. You could do a bang up job for the whole year and get a low raise, or not be promoted. * There has been so much turn-over in the CS department over the years. * The 401k here is ok, but not great * Management gives you false hope in advancing in your career objectives. You pretty much have to be buddy-buddy with the overall manager to get promoted. * The morale of the department has gone way down in the past years. * policies are sent mostly through emails and change way too often. * the department has turned from a Technical Service desk to a call center, which doesn't seem to fit for the kind of work this position entails. * They only pay for either a network + ,or Secirty + once you have DoD access. So if you are looking for a company to pay for your certification in CS look somewhere else, unless you are in the IS department.