Pros
Outside of MCS - Everything is great.
Kontras
Inconsistent Policy Enforcement: Contradictory directives regarding ticket handling and standard workflows cause constant friction.
Unequal Accountability: Domestic staff face strict disciplinary measures for minor administrative oversights, while off-shore or select team members are exempt from following the same required processes.
Siloed Communication: Off-shore hires are frequently excluded from core meetings and processes, leading to broken workflows.
Punitive Management Style: Positive client feedback is withheld from the team, creating an environment focused exclusively on negative reinforcement.