Pros
Company size, nice and knowledgeable front line employees, fairly reasonable work life balance
Kontras
In the last few years, there have been some major changes in management, and not for the better. Employees are frequently pigeonholed and not allowed to train or learn new skills, but those in the "in crowd" are. If you do a job well, expect to be "pigeonholed" and not given the opportunity to move into a different area. Too much focus has been placed on hiring outsourced resources in order to reduce costs. Management in the last few years seems to really enjoy belittling employees and making them feel bad. Praise is rarely given, if at all. A lot of resources are being stretched very thin, but being held accountable when quality suffers. Pay raises have been mediocre the last few years (if at all). Management has also gotten very "top heavy" the last few years (how many VPs does the company need?), while worker bees are being laid off frequently.