Pros
-Salary
-Benefits
-Training for technicians is improving
Kontras
-Pay rates for new hires will not be as high as mine was.
-Benefits get worse and more expensive every year.
-Extremely high stress.
-FRT times for many repairs are unrealistic
-Communication between technicians, service advisors and customers is astonishingly bad.
-Upper management for service clearly doesn’t understand what goes into repairing a vehicle. They think it is factory style work and develop unrealistic productivity metrics for the service centers.
-Goalposts for metrics are constantly moving. One metric will matter one week, and be completely meaningless the next when another one is put in the spotlight.