Pros
This is important to me and why I rated "4" Stars overall: Wonderful coworkers, beautiful facility,working atmosphere and benefits. Department Manager was fantastic. He was truly hands on and always ready to jump in and do whatever needed to be done. I believe he recently transferred to another property. Supervisor was very good, but very busy as she was also a therapist.
Kontras
This location is a small boutique Ritz-Carlton property. There is generally an abundance of opportunity to move and grow within the company, but the size of the Charlotte location creates growth limitations. If you are looking to grow and stay put in Charlotte you may encounter a challenge here. Upper Management was aware Spa desk staff should make commissions or have more opportunity to increase earning potential, but never delivered on this. Pay is low for what is expected of this position. I no longer work there, but understand this still has not changed. If you are applying for this position the hourly pay "is it"....Concierge does not equal "Tips" as in most arenas. Guests rarely recognize the staff in this position.