Pros
They truly treat you like a lady or gentleman. It is a very luxurious company and they expect you to act with the utmost professionalism and spending a lot of money and time making sure that you do. The do not hire base on experience but more or so aptitude and willingness to serve. Great perks for working with the company that is owned by Marriott. Their main focus is their employees as they know it is the backbone to their success. I learned life long lessons that have continued to assist me in my career past the Ritz.
Kontras
It is a luxury hotel company which means lots of old money floating around. Some of the guests can be rude, but you know that going into it. I had to leave due the economy going south. When the economy tanks, luxury is the first thing to take a hit. Sucks as I would love to still be working there, but it is too volatile.