I wish I could give zero stars - Mitarbeiter (anonym) bei Riggs Distributing: Mitarbeiterbewertung

Thank you for taking the time to review Riggs Distributing on Glassdoor. We often hear from prospective team members that they have visited our Glassdoor page as they seek to understand what it’s like to work here, and we are grateful for the opportunity to respond to your feedback. Let us start by stating we are confident that your experience was unusual and not shared by most people who work at Riggs Distributing. Overwhelmingly positive employee engagement data as well as a higher than average employee tenure indicates that Riggs provides an employment experience enjoyed and appreciated by most. We are shocked and discouraged to think that a former member of our team could have had an experience as profoundly negative as the one you’ve portrayed here. Reading your account has prompted our team to take a hard look at what transpired and what we can do to prevent a similar experience from happening again. Many of the points raised in your post indicate that you felt like an outsider and betrayed by leaders in our organization. That is indeed disappointing as the team is made up of good people attempting to do good work. Our leaders strive to improve continuously, with humility and respect for one another. You mentioned that the onset of the pandemic was when things became most difficult, and we agree! The past couple years have been unprecedented in our lifetimes, and our company was not immune to the difficulties of managing through such extreme change. It was during that time that the company strove to provide as much flexibility and safety as possible for our team members by moving employees fully remote, adhering unwaveringly to CDC guidelines, and offering the lunch stipend you referenced. Our primary takeaways from your post as well as actions we are taking to address opportunities for improvement are: 1. The organization can improve on communicating our open and available stance on giving and receiving feedback. This includes training for all employees on feedback best practices that is scheduled to take place this quarter. 2. Leadership will consistently communicate how and why people advance within the organization, giving employees the information they need to manage their career growth. This will be a part of our third quarter HR development initiative. 3. This quarter, we are focusing on training to align all supervisors on how to successfully deliver actionable performance feedback and direction that is professional, consistent, and compassionate. Finally, we’ve got a lot of great things going on at Riggs! Our company is financially and operationally healthy and continues to grow and evolve. We recognize that our employees are responsible for our success, and we are very protective of the team culture we’ve created. When a member of the team behaves in any way that is not aligned with our values, they are swiftly invited to be successful elsewhere. Best wishes to you in life and your career.