Pros
I worked with some of the smartest and most hardworking people I have ever encountered. You learn a lot of great information very quickly and the agency is focused on creating healthcare savvy people. As a result once you’ve worked here, you can work anywhere. I can’t say enough good things about the people I worked with.
Kontras
The biggest issue is that people are seen as a commodity and not as a person. Your value is centered on your utilization and that has created a strong fear within the culture. People are so afraid of not looking busy that they are often more likely to drown under the quantity of work than risk being seen as not trying hard enough when they ask for help. Burn out is incredibly high and even on PTO the expectation is always to be checking slack, checking e-mails, and to never disconnect and stop working. They oversell their products and they don’t have the capacity to handle the work, which leads to good staff being overloaded, burning out and quitting. Turnover rate is the highest I have ever seen.