Leadership prioritizes micromanagement over meaningful strategy. Rather then focusing on business improvements or team development, management spends time tracking superficial metrics like emails and dial time, while they have little understanding or focus on what each department needs to succeed.
Shockingly, none of the C-suite, Directors, or managers, came into their roles with relevant prior experience. They were promoted internally with no expectations to grow in their roles. Leadership exists in title only, with no strategy, accountability, or ability to effectively support their teams.
For such a small organization, the CEO is largely absent and disconnected from day to day realities. With no real standards, the lack of qualified leadership leaves the frontline employees with little support and burn out. There is a top down dynamic where leadership seems to operate in service of the CEO, rather than the employees they manage.
Leadership makes no effort to track or understand employees and their actual contributions. Recognition is celebrated on superficial metrics or earned through self-promotion. Unless you are the type to announce your accomplishments, your outcomes (or lack of) are unnoticed.
Employee surveys are conducted and acknowledged as negative, yet no change follows. Frequent "anonymous" surveys are used against employees, rather than to support or improve their experience.
Communication is fragmented, accountability is low, and morale suffers. I truly hope the company takes serious steps towards improving its culture and leadership, but based on my experience I would not recommend it as a healthy or productive work environment.