Pros
Able to work and learn from a (few) smart people
Kontras
CEO and executive leadership are completely clueless. Refuses to focus on the customer and instead shills new membership tiers and branding weekly which holds 0 weight or value. They pretend to be a startup but operate like a 2k-employee company... Leadership is completely unaware of what goes on day to day and almost never communicates with anyone. Middle managers make uninformed decisions based on their own egos. Cross-department activations are in such disarray that most (smart) leaders just work in a silo to avoid hours of back and forth and arguments. CEO will say one thing and do the complete opposite leaving everyone in a constant state of scrambling. After a disastrous 2 years, the only customers left are CEO fanboys and even they are beginning to jump ship.