Pros
It's a great company as far as the growth coming up, but it's slow coming. There are free lunches and snacks during your shift and good benefits such as healthcare and 401(k). The culture is very laid back and you are trusted to your job without micromanagement.
Kontras
While the culture is to not be micromanaged, some of the supervisors tend to micromanage and try to take control of more than what's needed. I feel like if you are "buddies" with the director, you basically get away with anything and you tend to get handed more projects/opportunities because of this. Bringing up issues with your supervisor tend to be overlooked a lot. Nothing ever seems to get resolved as far as a better incentive program or making the employees feel more valued/respected. The system they have as far as quota is jacked because some supervisors put agents on projects which can make their numbers higher or they have another agent helping with training (making your numbers lower) yet you're expected to still make the same exact quota as an agent who had been working without interruptions their entire shift. They say it's been taken into consideration but it's not because you still get it reported without notes in your QR.