Worst working experience of my life - Mitarbeiter (anonym) bei RH: Mitarbeiterbewertung

1.0
14. Dez. 2014
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

I don't have a single positive thing to say. All smoke and mirrors. The values and believes that the CEO speak off are never upheld by upper management. They are all extremely insecure and are afraid that this things is to big for them now and they are holding on to their jobs. They are running this place like the Gap was 15 years ago. I have friends at Gap's corporate office and even the Gap has evolved. If you care about your career and your professional growth, stay away from this company. There are no training programs, succession planing, bonus program, commission structure (you can sell 2 million a year and make nothing).

Kontras

starts at the interview process. They will ask you a series of borderline illegal questions, wrapped in a bow. After working there a long time, I could even understand why they ask those questions. They focus on your personality only, but the interviewers are not trained behavior psycologists. So is a load of crap. No one is training them on how to interview either, so is all based on if they like you or not. Nothing to do with your skills. Every morning they seat in a circle and you are expected to share more about your personal live and believes and if you refuse they will find aways to get you out. Is the most stupid thing I ever had to do in my career. They read quotes to you and ask you to share in a large group how that makes you feel. Literally a terrible practice and I'm not sure how thy are getting away with this. No idea how that is relevant with designing and selling furniture. You are expected to work wathever hours they give you. They have zero care for your personal life with is such a contradiction. Because you wonder why they ask for you to share so much about your life if they don't care if you have a sick family member or was in accident etc etc. as long as you do your hours they will leave you alone. And when I say alone. You will be . Managers don't even care if you sell or not. All you do is stay there. Like a lamp and greet people and show them the furniture. You will learn NOTHING. Managers change constantly, and is because all the smart and good one either leave or a pushed out. so Noone will observe you long enough to be able to offer you a future there. The reviews are a total joke because you get scored for your values and believes and how can you even score on that? The money is awful, Everyone knows that in the furniture industry you get commission. They don't do that. You get paid exactly like the clothing stores. That in my opion will invest more in your career that they do. So be very carefull, the only thing they work hard on, is on brainwashing people with a fake facade.

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5.0
2. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Experience working for on of the leading innovators in the design industry.

Kontras

The scheduling department being in a regular call center and not the gallery

4.0
20. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Kontras

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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