Pros
My job is relatively easy and have been here 1.5 years making $25 an hour, working from home is nice, that it.
Kontras
There are literally no jobs to apply to, all of the positions past service desk are senior positions that make it very hard to actually get off the service desk. What happens now is once every 3 months one upper entry level role will come up and 65 people apply to it cause everyone hates service desk and wants off. also this goes without saying but after you have been doing the job for a few months your realize how tedious it is, you're taking the same ticket all the time, when its busy it's just call after call after call, you will start to lose your mind honestly. you also are tied to a desktop, you are required to have a desktop with a wired connection, would love to go to a friends, or any other part of my house on a laptop, but you need to be promoted to get a role with a laptop and like i mentioned above there are simply no jobs to be had.