Management should work hard to improve employee moral and the quality of middle managers - IT Developer bei Progressive Insurance: Mitarbeiterbewertung

3.0
11. Juni 2008
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Pros

(My review is based on my experience in working in the IT Department) Overall, a good place to start a career because of the opportunity to learn diverse skills, which would be beneficial in the future job market, as well as within Progressive. Also, there are many well knowledgeable professionals to learn from. Used to be a 'fun' place to work and learn. From what I hear, it isn't anymore.

Kontras

Overkill by management and bureaucracy. Some good and a few excellent managers exist, but they are heavily outnumbered by people of dubious experience and extreme lack of understanding of the application of technology. A person who has not been good at any aspect of IT is eventually made an IT manager, because somehow a philosophy has been established that this lack of core IT skills or background actaully makes a better IT manager!

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5.0
1. Juni 2026
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Geschäftsprognose

Pros

Work life balance is decent

Kontras

Management can be overbearing with the micromanagement

5.0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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