Pros
It provides good experience, which is helpful when you look for other jobs. You gain a good baseline for understanding how insurance policies work.
Kontras
Highly politicized, promotions based on favoratism, not competence. Most Branch Managers got their positions based on complete and unwavering loyalty to their Regional or State Manager. Managers are not interested in developing reps, only improving their office survey scores. Managers will always side with customers, even if the customers are wrong, so they will not have to deal with the hassel of difficult customers. If a Claim Rep ever questions anything about the company, they will be targeted for termination. Progressive uses a process called "Performance Management" to run "undesireable" claim reps out the door. This program is completely subjective and not based on any actual protocols.