Was Good When I Worked There - Claims Adjuster bei Progressive Insurance: Mitarbeiterbewertung

4.0
4. Sept. 2009
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CEO-Befürwortung
Geschäftsprognose

Pros

My team leader and branch manger were awesome. My area manager and state claims manager seemed good as well, but I had limited dealings with them. Pay was more than fair, considering I was hired with little relevant experience and only a bachelor's degree. If you got the job done and did it well you were given a huge amount of freedom. Benefits were at or above industry standards. You will learn a tremendous amount about negotiating, customer service, and multi-tasking. A yearly bonus.

Kontras

The job is very very stressful. You are dealing with very unhappy and often hostile people on a daily basis. The workload can be quite overwhelming at time and the first year is truly an uphill battle. They do have excellent claims management software, but it still requires a lot of your own organizational abilities. Bonus is based on company, not individual performance. I've heard things have gotten bad since I left (about a year ago, before economy completely tanked), but they were the best corporation I have ever worked for based on my experience.

Mehr Bewertungen zu Progressive Insurance entdecken

5.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance is decent

Kontras

Management can be overbearing with the micromanagement

5.0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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