Slave drivers - Senior Claims Representative bei Progressive Insurance: Mitarbeiterbewertung

2.0
6. Apr. 2013
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CEO-Befürwortung
Geschäftsprognose

Pros

If you see yourself on a career path to being a claims adjuster, by all means, get some experience here and then get out.

Kontras

The Central Claims Unit department is run by a bunch of "bros" that all hang out with a select group of their subordinates. If you're a girl or not one of the "bros," then don't expect to ever become more than a claims adjuster or a team leader. Most of the team leaders are totally inept and you get different advice regarding your claims from each one. You have to work at least 45 hours a week as an hourly employee in order to maintain your workload and you get at least 10 new claims each day in addition to the existing claims you have to follow until the repairs are completed. You can't get a weekend off to save your life and if you fall behind, then your team leader/supervisor will just tell you to do more overtime. Working there for the past 3 years has been the most stressful time of my entire life and my health has suffered for it.

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5.0
24. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay Benefits Work/Life Flexibility Paid time off

Kontras

working holidays working weekends management benefits equipment

5.0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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