Definitely an entry level job - Claims Adjuster bei Progressive Insurance: Mitarbeiterbewertung

3.0
10. Sept. 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

Gainshare aka yearly bonus. Decent yearly salary. Freedom to come and go as you please in regards to your workday. Vacation time.

Kontras

If you want to do halfway decent at your job you will need to be willing to work around 50 hours a week. You will find yourself working overtime everyday and taking the work home just to stay afloat. It's impossible to do everything you have to do in a day within 8 hours. Regardless of how much you do, it is never enough. You will not be trained properly to do the job and it is understood that you will pretty much schlep through the job for at least the first year until you find your way. Supervisors are hardly available when you need them. On a Monday or Saturday you can easily receive 7 or more new claims and you are still expected to contact every party involved in the claim within 24 hours, take inbound available calls, and take care of your prior claims without letting anything fall behind.

Mehr Bewertungen zu Progressive Insurance entdecken

5.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance is decent

Kontras

Management can be overbearing with the micromanagement

5.0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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